WHO WE ARE

A private and cosy Full-Service Hair Salon located in Richmond, with our guest as the only priority.

At étincelle, your satisfaction is our number one priority. We aspire to become one of the best hair salons in Richmond, to provide you with a wide range of high end, quality products and personalized Hair Salon services that are catered specifically to your needs. We are fueled by the desire to have you feeling and looking great. Swing by to start looking and feeling amazing!
Owned by a bubbly, creative and charismatic soul, that will make sure that you always come back just to hear her unfunny, but adorable jokes! (And the hair, of course)

ÉTINCELLE Studio Policies and Privacy, what we promise, and your rights and obligations.

At ÉTINCELLE we take the time to fully understand the expectations for your visit through a thorough and visual consultation.

However, if the final result doesn’t align with what we envisioned, we will correct it at no extra charge. If you are not happy with the final result by choice or change of mind, we will re-do it at the regular pricing rates.

Deposit Policy

Starting 1st of March 2020

If you are a new client a deposit of 50% of your service will be requested to confirm appointments.

Product Exchange and Refunds Policy

When purchasing a product from us at ÉTINCELLE, if after 2 washes you are not satisfied with the products, you may exchange them for another product of the similar value. Please note, we do not provide refunds of any kind, products or services.

Cancellation Policy

We book your appointments and reserve a suitable time especially for our guests, therefore, we request you to be courteous and respectful and call us promptly if you are unable to attend an appointment. To best utilise appointment times to fill in last minute gaps for all clients we need at least 24 hours’ notice for cancellations. Less than 24 hours’ notice will result in a charge of 50% of the service cost. This also applies to drastic appointment changes on the service you are booked in for – so, if you are booked in for a long service and you change your mind and don’t want it done any more, you must let us know 24 hours prior to your appointment time.

“No Shows” for clients not presenting to their scheduled appointment without a valid reason or previous notice, will be charged 100% of the service cost.

Appointment Times

You must arrive on time to ensure you receive the full service you have booked in for. If you are running late, please let us know – we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment or may not have time to complete the whole service, in which case you will need to make another booking.

Responsibility for Children & Personal Items

For the safety and comfort of all our guests, we ask that children are accompanied by adults at all times, and carefully monitored.

Even though we take as much care as possible, please note that personal items are the responsibility of the guest.

These these policies have been put in place to ensure everything runs smoothly and you enjoy your visit to its full extent.

Reminder Service

We offer an SMS reminder service which is sent 24 hrs before your appointment. On receipt of this text, we ask that you confirm ‘Y’ for Yes or cancel with ‘N’ for No and then ring for a new appointment. We reserve the right to cancel any unconfirmed appointments. ‘No shows’ will be required to pay deposits for all future appointments.

At ÉTINCELLE, we diligently monitor the privacy and confidentiality of personal information provided to us, and ensures compliance to all relevant legislative and moral requirements by instilling discipline in all aspects of our business.

Our objective is to protect and maintain the privacy, and security of your personal information in accordance with the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). Personal information collected by ÉTINCELLE generally comprises name, address, contact details and certain financial information. The National Privacy Principles requires ÉTINCELLE not to store personal information longer than strictly necessary.

We are committed to the privacy and protection of your information.

For any further information, contact us at info@etincelle.com.au